Frequently Asked Questions
Everything you need to know about shopping with Jacksons of Old Arley.
How much does shipping cost and how long does it take?
We offer standard and express delivery options. Standard shipping typically takes 3-5 business days, while express delivery arrives within 1-2 business days. Shipping costs are calculated at checkout based on your location.
What is your return policy?
We want you to love your purchase. If you are not completely satisfied, you can return your items within 28 days of receipt for a full refund or exchange, provided they are in their original, unworn condition with tags attached.
How do I know which size to order?
Each product page features a detailed size guide to help you find the perfect fit. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or you can contact our style team for specific measurements.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. For your convenience, we also support secure digital payments via PayPal, Apple Pay, and Google Pay.
Can I track my order once it has been placed?
Yes, absolutely. Once your order has been dispatched from our warehouse, you will receive a confirmation email containing a tracking number and a link to monitor your delivery's progress.
Do you offer international shipping?
Jacksons of Old Arley currently ships to a wide range of international destinations. Please note that international orders may be subject to local import duties and taxes, which are the responsibility of the customer.