Returns & Exchanges

At Jacksons of Old Arley, we want you to be completely satisfied with your fashion purchase. If your item isn't the perfect fit or style, you can return it to us within 14 days of receipt for a full refund or exchange.

Return Process

• 1.
  Request a Return

  Log into your account or use our guest portal to initiate a return request and receive your unique RMA number.

• 2.
  Pack Your Items

  Place the unworn items with all original tags attached into their original packaging to ensure they are protected during transit.

• 3.
  Ship to Arley

  Affix the provided return shipping label to your package and drop it off at your nearest authorized courier location.

• 4.
  Processing & Refund

  Once our team inspects the returned goods, we will process your refund or dispatch your exchange within 3-5 business days.